GK Solutions: Service Quality Training.

The learning topics for the session will include:

·         Customer Experience Basics

·         Understanding Customer Loyalty and Customer Lifecycle

·         Five (5 )essentials of customer service

·         The art of communication

·         Service Recovery

·         Dealing with Irate Customers

·         Attitude

·         Listening Skills and Techniques

·         The art of satisfying customers

·         Service Leadership

·         Service Vision

DATE: 6^th September, 2014

TIME: 9am                

FEE: 27,500            

VENUE: LCCI BUILDING, ALAUSA, IKEJA

Account number: 0002829229

Bank Name: GTBANK

This training is certified by SERVICE QUALITY INSTITUTE AND CERTIFICATE OF COMPLETION WOULD BE PRESENTED AT THE END OF THE COURSE.

Project Management Training

Our Project Management training assists our clients in gaining an understanding of Project Management processes, methodologies, techniques and global best practices.

The in-depth understanding of project management methodology assists project managers to achieve project goals, stakeholders' expectations and effectively manage project constraints.

COURSE OUTLINE

·         Project Management Process Groups- Initiating, Planning, Executing, Monitoring, Control and Closing

·         Project Management Framework

·         Project Scope Management

·         Project Integration Management

·         Project Communications Management

·         Project Time Management

·         Project Cost Management

·         Project Risk Management

·         Project Quality Management

·         Project Human Resources Management

·         Project Procurement Management

·         Project Stakeholder management

·         Conclusion

WHO SHOULD ATTEND?

·         Graduates with work experience;

·         Project managers;

·         Mid level managers;

·         Senior Managers;

·         Business Executives.

DATE: 30^th, 31^st August,  6^th & 7^th September, 2014.

TIME: 9am Daily

FEE: 75,000

VENUE: LCCI BUILDING, ALAUSA, IKEJA

ACCOUNT DETAILS:

Account number: 0002829229

Bank Name: GTBANK

Practical Human Resources Management Skills Performance Management Skills 

Date: 13th & 14th September, 2014

Time: 9am to 5pm daily

Venue: LCCI Building, Alausa. Ikeja.

Fee: N65,000.